Refund Policy
We Publisher Refund Policy
Summary
Here’s an overview of our refund policy:
- Full Refund Eligibility: You’re entitled to a full refund if your news story cannot be published.
- Writing Package Refunds: Refundable before starting; writing research add-on is non-refundable.
- Publishing Packages & Add-ons: Fully refundable before publishing begins.
- Inaccuracies: Refunds or republishing are offered for inaccuracies caused by us.
- Refund Timeframes: PayPal refunds are instant, while card and bank refunds may take up to 10 days.
- Contact Us: To request a refund, get in touch with us.
Our Money-Back Guarantee
If we cannot publish your news story on the outlets included in your chosen network, you are entitled to a full refund. In this case, we may offer the option to redo the order, but you always have the right to a full refund if preferred.
Refunds During the Writing Process
If you choose to cancel during the writing process, our policy ensures fairness:
- Full Refund of Publishing Package & Add-ons: Any fees paid for publishing or marketing services beyond the writing of your article will be fully refunded.
- Forfeit of Writing Package Fee: The writing package and writing research add-on fees are non-refundable as funds are allocated to our writers once the order is placed. This compensates our writers for the time and effort invested in your project.
By requesting a refund during the writing process, you agree to forfeit the writing package fee but will receive a full refund for any additional publishing-related costs.
Refunds During the Publishing Process
Refunds cannot be issued once the publication process has begun. We are unable to halt an article’s publication or recover publishing costs. Please carefully review your article before approval to ensure:
- The article meets your requirements
- Contact details are correct
- Spelling, grammar, and keywords are accurate
- All links are functional
- Your images/videos are properly included and positioned
Refunds After Order Completion
If your article does not match the published content, you can request a free removal and republish. This policy does not cover formatting differences or image/video placement, as each news site controls these.
If your news story is not published on the minimum number of sites specified in your package, you will be eligible for a full refund as per our Money-Back Guarantee.
Other Refund Requests
Other refund requests will be reviewed but are not guaranteed.
How Long Do Refunds Take?
Refund requests will be reviewed within 24 hours.
- Credit Card Refunds: Typically processed within 5-10 business days.
- PayPal Refunds: Instantly visible in your PayPal account once processed. PayPal refunds made through a card or bank account may take up to 5 business days.
Refunds will be processed to the same account used for the original payment. We cannot issue refunds to a different account.
How to Request a Refund
To request a refund, start a chat or send an email to hello@wepublisher.com.
Please include the email address used to place the order when contacting us.